AI-Chatbots-Juicing-Engagement-Not-Being-Useful-Instagram-Co-Founder-Warns  

Hello everyone! Today, I want to share an important perspective from one of the tech industry's pioneers about the current state of AI chatbots. According to Instagram co-founder Kevin Systrom, many AI chatbots are focusing more on “juicing engagement” rather than actually being useful to users. This insight is quite eye-opening, especially as AI technology becomes more integrated into our daily lives.

Systrom recently spoke at StartupGrind, expressing concern that some AI companies are intentionally designing their chatbots to keep users engaged longer, rather than providing high-quality, straight-to-the-point answers. He explained that these chatbots often bombard users with follow-up questions, trying to extract more time and interaction, rather than genuinely helping with their inquiries.

This approach, Systrom suggests, is not a bug but a feature—an intentional strategy to boost metrics like daily active users and time spent on their platforms. While this might seem beneficial for business growth in the short term, it raises questions about whether these AI tools truly serve users’ best interests.

The criticism comes amid ongoing debates about ChatGPT, which has been criticized for being overly polite and not always giving direct answers. OpenAI has acknowledged this issue, explaining that their models sometimes lack complete information and may ask for clarification instead of providing a definitive answer. They emphasize that the AI should attempt to fulfill requests but also recognize when more details are needed.

Systrom's remarks serve as a reminder that AI developers should prioritize usefulness and accuracy over superficial engagement metrics. Instead of trying to keep users hooked with endless questions and interactions, AI should aim to deliver meaningful, helpful responses that genuinely assist users in solving their problems.

Thank you for reading! As AI continues to evolve, it’s crucial that we keep an eye on how these tools are designed and used—making sure they truly serve us rather than just entertain or engage us for the sake of metrics.

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